TriPlane Privacy Policy

Effective Date: 01-06-2025

Last Updated: 01-06-2025

TriPlane ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, software-as-a-service platform, or any other services we provide (collectively, "the Service"). By using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide

  • Account Information: Name, email address, contact details and login credentials.
  • Travel and Planning Data: Destinations, dates, itinerary content, preferences, and uploaded files.
  • Billing Details: Payment method, transaction history and invoicing information.
  • Support and Feedback: Messages or documents submitted through customer service or contact forms.

b. Information Collected Automatically

  • Usage Data: IP address, device type, browser version, operating system, time zone, referral URL and browsing behaviour.
  • Cookies and Storage Technologies: Session identifiers, saved preferences, and analytics data.

c. Third-Party Data

When you connect third-party services (e.g. calendar tools, maps, or travel booking platforms), we collect the relevant data based on the permissions you authorise.

2. Use of Artificial Intelligence (AI)

We use AI to enhance your experience, including:

  • Generating and refining travel plans and itineraries
  • Categorising activities or destinations
  • Providing personalised suggestions
  • Detecting and resolving entry errors

Personal data processed by AI systems is handled in accordance with applicable data protection laws. We do not use identifiable personal information to train AI models.

Some elements of the Service use automated decision-making and profiling to improve recommendations and itinerary suggestions. These processes are used solely to enhance your user experience and do not produce legal or similarly significant effects.

3. How We Use Your Information

  • To provide, manage and improve the Service
  • To create and manage user accounts
  • To generate, store and personalise itineraries
  • To respond to support requests
  • To analyse platform performance and usage
  • To communicate administrative and service-related updates
  • To comply with applicable laws and protect user safety

4. Legal Basis for Processing

We process personal data on the following legal bases:

  • Consent (e.g. for marketing communications)
  • Performance of a contract (e.g. delivering requested services)
  • Legal obligation (e.g. financial or regulatory compliance)
  • Legitimate interests (e.g. security or platform optimisation), unless overridden by your rights

5. Sharing and Disclosure

We do not sell personal data. We may share information with:

  • Service providers (e.g. hosting, analytics, communications, payments)
  • Regulatory authorities when required by law
  • Authorised third parties you connect to via the Service

6. International Transfers

Where data is transferred across borders, we implement safeguards such as Standard Contractual Clauses or other legally recognised mechanisms to ensure your data remains protected.

7. Cookies and Similar Technologies

We use cookies and related tools to remember your preferences, improve functionality, and analyse usage. You can adjust cookie settings through your browser. Disabling cookies may affect Service functionality.

8. Data Security and Retention

We implement appropriate technical and organisational measures to protect personal information. Data is retained only as long as necessary for the stated purposes or as required by law.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or delete inaccurate or outdated data
  • Object to or restrict certain types of processing
  • Receive a copy of your data in a portable format
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with a relevant data protection authority

10. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect information from children. If you become aware that a child has submitted personal data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date. Continued use of the Service indicates your acceptance of any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: legal@triplane.travel

Website: https://triplane.travel

You may also have the right to contact your local data protection authority if you believe your rights have been infringed.